Although indirect, the efficiency of your software application has an impact on the success of your business, and to a considerable extent, factors such as customer service, and customer journey. Application maintenance, in this regard, plays an instrumental role. It involves continually updating, modifying, and reassessing the software application to rectify faults and optimize performance.
The efficiency and usefulness of application maintenance largely depend on how organized your maintenance processes are, and what practices you follow. The procedures and practices also drive the effectiveness of the application maintenance team. They help them organize their tasks to ensure timely maintenance and proactively resolve critical issues.
In this blog, we discuss some of the best application maintenance practices that not only help to maintain optimal application performance but also optimize the process that governs it. As a result, your team, customers, and business enjoy seamless application performance and experience.
The application you use is a product of technology and involves various mechanisms, workflows, features, functionalities, and technological intellect. These elements demand timely updates, maintenance to keep up with your continually evolving expectations, and to help you maintain competence. Application maintenance, therefore, constitutes a critical element of every business.
Application maintenance does not limit itself to fixing defects or resolving errors. It transcends these basic functions to modify the product to rectify faults, keep it secure, and also augment its performance. Besides, application maintenance also involves a comprehensive study of the existing applications to determine areas of improvement and address them in the right manner.
The five best application maintenance practices will not only help the maintenance team streamline their work, but also enable the users to plan their deliverables that, perhaps, depend considerably on the availability and efficiency of the software application that they use.
Of course, you cannot schedule a maintenance patch overnight, and announce an application outage the next day, leaving users confused, and annoyed! You must plan the maintenance schedule well in advance and communicate it with the users to enable them to plan their work accordingly. It’s a small step, but a crucial one, as it contributes to user experience and impacts deliverables.
Now, you cannot set the same maintenance schedule for everyone. You must classify it into two categories – one for the production environment, and the other for the non-production one. For example, the production environment may observe a scheduled application maintenance outage on Sunday from midnight to 3 AM, and the non-production environment may do so every day from midday to 3 PM.
The first thing you do when you receive the notification about a maintenance release is to go through your list of issues to fix. The ones that users raise, and those affecting user experience, and regular operations must constitute your priority. Such a practice helps you determine the urgency and decide when you must apply the patches, particularly when you’ve got maintenance patches for a lot of other elements releasing around the same time.
Here, the key is to think from the user’s angle. The maintenance team must ask a few vital questions assessing the advantage of fixing the issue, and the risk factor involved in not fixing it immediately, or perhaps, the consequences of delaying for it sometime. When you’ve got a lot to fix and maintain, you must take up issues that relate to users first, and then determine the order of the others.
Now that you’ve completed the maintenance part, you must test it to compute its effectiveness. It is good to begin with testing maintenance updates in a non-production replica environment.
So, how do you go about it? Do a control test with applying any maintenance updates, and then apply a single maintenance update and run the test suite once again.
These tests aim at two things – verifying behavioral changes as per the expectations and to confirm that no undesirable or unexpected changes were observed after the process.
It is desirable to perform all these steps in a non-production maintenance window, as it will allow you to calculate the time the system required to apply the update and time it took to complete it.
The last involves verifying the testing results in a productive environment to ensure the consistency of results. It comprises the same steps you applied while validating the updates in the non-production environment. Nevertheless, you can go through the same steps that involve conducting a test without applying maintenance updates, applying only one maintenance update, and then conducting a validation test before you close the maintenance part.
Application maintenance is a specialized task. It requires a team of expert application maintenance and support specialists to ensure optimal efficiency, best performance, and adherence to the best practices to achieve the expected results. By outsourcing, you not only relieve yourself from the intricacies of application maintenance but also ensure timely and comprehensive maintenance.
The outsourcing company possesses the experience, expertise, workflows, and technologies that constitute regular and effective maintenance updates across your entire technology stack. So, partnering with an outsourcing application maintenance company gives you a competitive edge and allows you to focus on the more significant aspects of your business.
Let us highlight some of the surefire benefits of regular application maintenance.
Choose Fideltech if you want to outsource application maintenance to a company that employs the best application maintenance practices, resources, and workflows to ensure optimized application efficiency.
Fideltech works as the application maintenance partner for a wide range of companies across various industries in Japan. The company’s evolved experience and the ability to continually upgrade its skills make it a better and competitive application maintenance partner. Talk to Fideltech’s experts at 03-6261-3309, or write an email at email@example.com for an in-depth discussion of your requirement.