Infrastructure

Fidel IOSS - Offerings Snapshot

005-networking

Infrastructure support

005-networking

Remote Monitoring

005-networking

Remote Monitoring

005-networking

New Technology /Application /Infra on-boarding

Infrastructure & Operations Support as-a-Service (IOSS)

Delegate your non-core activities to Fidel with our hassle-free - cost effective services

SME / Growing Companies

Improve utilization

  • Free up Resources
  • Free up Funds

Prioritize Costs

  • You can remove / avoid investment into non-core & use those funds in core business

Focus on Core Business

  • Mutual SLA based Infra / operation services allow you to focus energy on core areas

Benefit from Fidel’s improvements

  • Constant improvement & upgrading @ Fidel helps you leverage latest technologies at reasonable costs

SME / Growing Companies

Improve utilization

  • Free up Resources
  • Free up Funds

Prioritize Costs

  • You can remove / avoid investment into non-core & use those funds in core business

Focus on Core Business

  • Mutual SLA based Infra / operation services allow you to focus energy on core areas

Benefit from Fidel’s improvements

  • Constant improvement & upgrading @ Fidel helps you leverage latest technologies at reasonable costs

Infrastructure Support

Remote Monitoring

Day to day operations

Daily Batch processing
Backup services
Daily Health Checkup
IT user Training

Operational considerations

Communication

  • Fidel – Client can set communication routines using Skype / Webex for a cost effective & hassle free experience

Ticketing system

  • Fidel can use Fidel’s own system OR adapt to client acquired systems as well.
  • Fidel has good experience of using various ticketing systems

Tools & environment

  • Fidel has diverse exposure to Monitoring systems, defect maintenance systems and processes
  • Sample – Nagios for Monitoring, HappyFox for ticketing

Open source

  • Fidel regularly uses & extends open source software for internal / client needs & has good understanding of various offerings under open source1

Technology Snapshot

Monitoring Services

  • Pandora FPM (Flexible Monitoring System), Nagios / Zabbix Monitoring tool, AWS Management & Monitoring, Remote Port and Process Monitoring, Manage Engine Tools for monitoring various services and application

Security Services

  • Vulnerability Assessment (VA) , Network Security, Operating Systems Security, Server Access Security, System Hardening, Firewall (H/W and S/W) Antivirus – McAfee Enterprise

IT Infra Asset Management

  • Open Computers and Software Inventory Next Generation (OCS Inventory NG RC2)

Other Technologies

  • Red Hat Linux, Apache, Tomcat, Ansible, Chef, Cobbler, BitBucket, Artifactory, Insight, Logstash, OpenLDAP, BackupPC, MySQL, PostgreSQL, Servicenow

Cloud Platform

  • FMicrosoft Azure, AWS

FinTech Frameworks

  • FIX Protocol, Nichigin System

Clients (Sample)

  • Foreign Goods Company (Infrastructure /Operations Outsource) (Weekly Health check-up, Daily call support)
  • Japan market data Company (Daily evening Batch process monitoring Operations outsource)
  • Bilingual Product support for a product company (mail based)
  • Servicenow report customization and integration for a US client

Why Fidel IOSS?

For more details or a rough estimate or a short 3 month pilot, please reach us at infrasupport@fideltech.com