ITSM ServiceNow Services

ITSM ServiceNow Overview


IT Service Management is about digital transforming IT on the enterprise level. ServiceNow’s IT Service Management is delivered on one, cloud-based platform. Your organization can leverage the ITSM to realize end-to-end digital transformation for your IT infrastructure.


The modules of the ServiceNow IT Service Management suite either embody ITIL processes or provide productivity tools for your IT team. If you have trouble choosing the set of features to implement in your organization, you can consult our 4-level ServiceNow implementation model and set your eyes on the functionality you need.

ServiceNow ITSM Modules

Advantages of ServiceNow ITSM


  • Enhance the service experience
  • Consolidate IT services
  • Improve IT productivity
  • Gain visibility into processes and services
  • Provide mobile connectivity

Why Choose ServiceNow for ITSM


  • Smooth and customizable use of users request
  • Sizable improvement in internal user satisfaction rates
  • Cleaner audits among fewer compliance violations
  • Elevated business velocity as a result of accomplishing service requests more promptly and easily

Who should use ServiceNow for ITSM?


  • IT Industry
  • Automotive Industry
  • Healthcare Industry
  • Manufacturing Industry
  • E-Commerce Industry
  • Finance Industry
  • Government Industry
  • Education Industry
  • Telecommunication Industry

Why Fidel?


Fidel Technologies has a dedicated team of highly trained, experienced and Certified ServiceNow professionals supporting the customer through offshore development center setup.

So if you too are facing any challenges with ServiceNow, feel free to get in touch for custom multilingual ServiceNow solutions from Fidel. Contact 03-6261-3309 or Mail to salesfidel@fideltech.com

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