Maintenance services

Applications Maintenance & Support

Our application management, maintenance and support processes ensure that your systems are flexible to meet evolving demands of your business, and provide measurable improvements to maximize your IT investments. The idea is to eliminate application redundancies, provide business value and enhance the overall IT Systems performance while controlling the support cost.

Our services include:

• Maintainability Analysis
• Benchmarking (Performance / Criticality)

Application Management

Application Maintenance including production fix, upgrades and enhancements cross functional services which include backup and recovery management, data security, etc.

24x7 Technical support – including Level 1/2/3 support, and support services by phone, e-mail and/or fax.

We achieve this through a three-phased approach which consists of :

Corrective Maintenance

Corrective Maintenance modifies an application to effect permanent fixes or permanent work-around to correct, eliminate, or minimize the impact of known defects / problems. Modifications are made only to make the application compliant with baseline requirements

Production On-call

Production On-call is the service to respond to Severity Service Incidents. We provide 24x7 on-call support for application support services, to resolve high severity problems to keep your applications available for your business. Being quick and responsive to your needs, we provide technically skilled resources whenever and wherever you need them.

Continuous Improvements

Analyzing various production support metrics with the patterns and trends, we come up with innovative technical ideas to streamline the applications, look at chronicle issues in a systematic way to address the root causes and provide continuous improvements to gain business value. Taking a holistic view of the application environment, including application interfaces and infrastructure, we work with various IT towers to transform your application support organization.

Methodology

Backed by years of experience and our deep knowledge in various industries and technologies, our support delivery model surpasses barriers of geography, language and time zone coverage. Our robust process maturity, coupled with standard tools and techniques, enable you to keep your critical enterprise applications up-to-date, while minimizing the overall cost. Roles and responsibilities are clearly defined between business IT and the support vendor, and a clear management structure with escalation metrics are set in place. We identify and standardize application maintenance and support tools - call tracking tool, knowledge base, SLA and metrics tracking tool, and proactive monitoring and automation tools.

For any kind of Maintenance Service need or query contact us through businesssolutions@fideltech.com