IT Managed Services

In Managed Services the services include

• Infrastructure management
• Application Management

In Infrastructure Management, we manage the workplace desktops, servers, network including security aspects of it. The support covers PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers, to provide comprehensive management of your total desktop environment. The standard features includes Help Desk and Field Services, Asset Tracking, and Desktop Security Services. We also offer the following features that compliment these standard features: Asset Management, Procurement and Software Asset Management Services; Migration Services, Application Packaging and Testing, Automated Software Deployment (for operating system application upgrades, and patches) and Client Device Security (patch management).

We provide Desktop Management, Desktop Support, Messaging & Collaboration and Mobile Services which include:

• Complete lifecycle management of desktop and mobile device environments
• Automated provisioning, deployment & support
• Multi-vendor asset management, break/fix, software & infrastructure management

Capability

• Desktop Application Management
• Messaging – MS Exchange Administration
• OS Builds
• Backup Administration
• Application Client Modification
• Service desk support Tools Used
• Secure Remote Client
• Outlook 2003

Nature of Support

• 24 x 7 support
• 12 x 5 support benefits
• Decreased user downtime
• Increased security and privacy
• Improved tracking and management of hardware and software assets
• Lower total costs

Our unparalleled industry reach and expertise makes us as an industry leader in Desktop and Help Desk Services. Through automation and innovative models, we can help you meet the mobility; personalization and IT cost needs of the agile enterprise of the future. We produce the perfect mix of services and service levels to accommodate your enterprise's unique business objectives and needs.

For any kind of IT Managed Service need or query contact us through businesssolutions@fideltech.com