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Case Studies

Importing multiple data file (XLS/CSV) in ServiceNow Tables

With our scheduled script each data Source have their Scheduled Import Set to import the data in file attachment to the targeted table.

Challenges

  • In ServiceNow, when multiple files attached to the Data Source and Scheduled Data Import executed the first attached file data is imported in the targeted table.
  • Other files are not considered while doing the data transform.
  • We have more than files coming from email and need to import in the tables.

Solution

  • In this case what we have done is, we have used the Parent Data Source and the number of child Data Sources that can actually hold the single attachment.
  • Here, we have written as Scheduled Script that actually gets the attachments from Parent Data Source and attaches corresponding attachments to the Child Data Sources.
  • Then, each Data Source have their Scheduled Import Set to import the data in the Service Now targeted tables.

Results

Client has more than a file in email attachment and corresponding data is imported in the tables, so as to correct reports values are populated from the tables.