[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/www.fideltech.com\/case-studies\/wp-content\/uploads\/2023\/12\/Creating-Incident-With-Virtual-Agent.jpg” alt=”Creating Incident With Virtual Agent” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”2px||0px||false|false” global_colors_info=”{}”][et_pb_fullwidth_post_title meta=”off” featured_image=”off” _builder_version=”4.18.0″ _module_preset=”default” title_text_align=”left” custom_margin=”0px||||false|false” custom_padding=”30px||||false|false” global_colors_info=”{}”][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_row module_class=”inner-page” _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
ServiceNow ITSM Virtual Agent allows your professionals to focus on more challenging requests and incidents. The ITSM Virtual Agent includes predefined communications designed to assist both your IT fulfilment experts and users complete common tasks, such as resolve an incident or create an incident.<\/p>\n
As one of our clients wanted to implement, a virtual chatbot for a user to have an interaction with a live IT technician. We are configuring the virtual agent in the service portal, we can configure as our own need. After the configuration, we can see the Chat Icon on the side of the screen.<\/p>\n