[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_fullwidth_image src=”https:\/\/www.fideltech.com\/news-and-blogs\/wp-content\/uploads\/2023\/12\/common-banner-image-1.jpg” alt=”Apologizing in Japan” _builder_version=”4.23.1″ _module_preset=”default” custom_margin=”||||false|false” locked=”off” global_colors_info=”{}”][\/et_pb_fullwidth_image][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”2px||0px||false|false” global_colors_info=”{}”][et_pb_fullwidth_post_title meta=”off” featured_image=”off” _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”30px||||false|false” global_colors_info=”{}”][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ module_class=”inner-page” _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”#000000″ global_colors_info=”{}”]If you are doing business, then somewhere some issue will definitely crop up and you might have to apologize. Few things to observe in Japan<\/p>\n
This (apology) can be a common thing & valid in any market or geography, but this is a very important ritual in Japan & can be a differentiator between you and your competitors business. In the extreme cases of apology, people just bow and do not talk at all \u2013they just listen to the client. One word that time and you could lose the client forever.<\/p>\n
Many foreigners (including me) \u2013 we are used to give some reason or explain as to how it was not their fault or how it was the circumstances or whatever. Japanese people link the problem to responsibility and as a representative of the company it is you who has to take the responsibility.<\/p>\n
On the other hand, in some extreme good cases, this apology can become a secret weapon to negotiate and get your way through.<\/p>\n
While apologizing, ideally a personal meeting should be requested instead of an email or phone based apology (offcourse depending on the issue). In that meeting, one can also conclude with the steps taken to avoid re-occurrence of the issue as well as your personal monitoring of the issue.<\/p>\n
So in case you plan to enter Japan market do learn the art of apologizing to do long term business in Japan.<\/p>\n
Some important sentences \/words to remember in this context:<\/p>\n
Gomen nasai, taihen moushi wake gozaimasen –<\/strong> This sentence means “Sorry” but also adds a tinge of \u201cUnfortunately\u201d or \u201cIt was beyond my effort though I tried my best\u201d kind of meaning. The original context is known to both parties and if we say this sentence then it gets related to that context hence can be used to say if you are late to the meeting or late in delivery of a project or couldn\u2019t be there at a party etc.<\/p>\n Gomen nasai –<\/strong> Sorry<\/p>\n Sumi masen \u2013<\/strong> This also means sorry but has a more \u201cexcuse me\u201d kind of meaning to it<\/p>\n While we say the above, key is the intent or the feeling behind it. So do say the same with true intent \/ feeling and then even if you make mistake while pronouncing the word or say incorrectly, your Japanese colleague \/boss\/business partner will surely reciprocate.<\/p>\n I hope you do good business and have a long term stay in Japan<\/p>\n For any exchange on views on above or IT services \/ Product localization (for Asian \/ Japanese \/ Indian markets) \/Consulting queries, please contact us at 03-6261-3309<\/a> or email at salesfidel@fideltech.com<\/a>.[\/et_pb_text][et_pb_text _builder_version=”4.23.1″ _module_preset=”default” header_text_color=”#000000″ custom_padding=”25px||25px||true|false” locked=”off” global_colors_info=”{}”]<\/p>\n Ref. No- FTB07201101<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][dvppl_cf7_styler cf7=”2637″ form_background_color=”#FFFFFF” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”|||10px|false|false” custom_padding=”12px|15px|12px|15px|true|true” locked=”off” global_colors_info=”{}” background_color=”#f2f2f2″ sticky_position=”top” sticky_limit_bottom=”row”][\/dvppl_cf7_styler][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_social_media_follow _builder_version=”4.27.3″ _module_preset=”default” positioning=”fixed” position_origin_f=”center_right” horizontal_offset=”-11px” width=”80px” custom_margin=”||||false|false” animation_style=”flip” hover_transition_duration=”350ms” hover_transition_speed_curve=”ease-out” global_colors_info=”{}”][\/et_pb_social_media_follow][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" If you are doing business, then somewhere some issue will definitely crop up and you might have to apologize. Few things to observe in Japan Do not downplay the issue Apologize at the earliest When you apologize \u2013 you just apologize \u2013 do not try to give an explanation or reason (explanations can be given […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"2880","footnotes":""},"categories":[12],"tags":[],"class_list":["post-1379","post","type-post","status-publish","format-standard","hentry","category-blogs"],"_links":{"self":[{"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/posts\/1379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/comments?post=1379"}],"version-history":[{"count":11,"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/posts\/1379\/revisions"}],"predecessor-version":[{"id":2926,"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/posts\/1379\/revisions\/2926"}],"wp:attachment":[{"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/media?parent=1379"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/categories?post=1379"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.fideltech.com\/news-and-blogs\/wp-json\/wp\/v2\/tags?post=1379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}