FidelTech Logo
日本語
日本語
What we can offer to inbound companies

What we can offer to inbound companies:

  • We provide a low-cost L1 service – Starting at 10 hours per month

If your company lacks internal specialized consultants, relying on ad-hoc requests and inquiries to application service providers or external SI companies requires time and effort. It also incurs high costs. We solve the following three problems in such situations.

We solve the following three problems:

  1. Challenges of lacking specialized consultants
  2. Consumption time and effort
  3. High costs

Provide Low-cost L1 service:

We offer low-cost L1 services. L1 services refer to a basic level of support, such as end-user support and and basic problem-solving.

Receiving Requests in Japanese:

We receive requests from our clients on the Japanese side in Japanese. This allows us to accurately understand the customer’s requirements and provide appropriate assistance.

Working with consultants in India :

We have specialized application consultants in India who have experience in various projects and are able to provide answers and information to the Japanese side’s requests. Through this collaboration, we are able to propose more appropriate application functions and improvements in utilization.

ServiceNow Support Process

  • We provide POC (Prof of Concept) – Hearing in Japan and speedy execution in India.

When it comes to application sales or clients want to try out a POC or create custom business form/ report (cho hyo), but have to pay for the service, it is not always easy to achieve this. It is often difficult, time-consuming, and expensive to get the right engineers and consultants, but we have that covered and can get you what you want at a reasonable price.

We solve the following two problems:

  1. Achieving Proof of Concept (POC) at an affordable price.
  2. Challenges in arranging engineers and consultants (time and cost)
benefits of hiring our IT team support

Requirements gathering in Japan:

We listen to our clients’ requests on the Japanese side in Japanese.
This allows us to accurately understand the customer’s requirements and respond appropriately.

Speedy POC execution in India:

With our efficient operations in India, we can quickly execute POCs tailored to our clients’ requirements.
By delivering POCs to our clients, we enable them to experience the actual performance and functionality, ultimately enhancing the usability of the application.

  • Testing in Different Application Versions

Testing in different versions:

We can test different versions of software and applications. This allows us to test in an environment that is different from the version used by the customer.

Testing in upgrade versions:

We can also perform testing on upgraded versions of the application. This allows us to identify unexpected problems or bugs that may arise during upgrades and ensure stable operation.

  • Customization Available

Customization available:

We can customize to your needs. It means we can flexibly adjust our solutions.

Option to choose participation level:

Customers can choose to participate in all phases of a project or only in testing. This allows you to determine the best way to participate in the project according to your resources and schedule.

Fidel’s Implementation Model (Past record）

  • Working in partnership with process and business consultants on the Japanese side, we interviewed the client about the requirements. At this stage, the system requirements are hearings (information gathering). Staff from the Japanese side will take the lead in carrying out the task.
  • We were given access to the client’s system environment and access to the Pre-Prod (pre-production) environment, and received relevant information such as COA (Chart of Account) and parameter sheets.
  • We had Japanese-speaking staff on the Indian side who acted as intermediaries to facilitate communication between the Japanese operations consultants and our Indian Infor SyteLine consultants.
  • Our Indian Infor SyteLine consultant, who is in India, modified the parameter sheets, added them to the COA, and tested the Japanese forms to make sure the system worked.
  • We invited the consultant in India to Japan* to conduct CRP (Conference Room Pilot). This is a process to verify the system functions and processes through trial operation by actual users. (*Conducted according to requirements)
  • At CRP, based on feedback from the client, we requested modifications to the US team that is responsible for the development and maintenance of the ERP application.
  • We prepared training manuals and provided training to members of the client’s accounting firm. This supported proper use of the system and improved operational efficiency.