Choosing a Mobile Application Maintenance Service Company for Support
An application may have become an instant hit in the market and may have millions of downloads in only a few days of its release on app stores. Exciting, isn’t it? But what next?
Review the application’s sales after approximately three months of its initial release, and you find that application has lost its luster amidst the competition, and is failing to deliver the user experience hype it was all about. In other, perhaps, straightforward words, the application sales have badly dipped, as it has lost a lot of users to its competitors.
Not one, but this is the story of a lot of mobile applications. A lot of mobile apps lose a significant amount of their target audience within three months? The mobile apps do not impress the users anymore, they lag, don’t operate as expected, turn vulnerable to threats, don’t update, and have the users face many other concerns.
Now, what, according to you, is the reason for all these concerns? The answer is ignorance towards or unawareness about the significance of mobile app maintenance and support. A lot of companies invest millions in marketing, but a lot of them don’t spend even half of it in maintaining mobile apps.
For many, mobile app maintenance is an expense, and hence they refrain from spending money on it. However, it isn’t an expense, but an investment that helps the application keep up with user expectations, and stay strong amidst competitors.
Nevertheless, ignoring mobile app maintenance can prove detrimental to the company’s reputation and sales. Hence, it is necessary that companies give it a considerable thought by investing in it, and choosing a mobile application maintenance and support service provider.
But, as maintenance and support pretty much determine your application’s fate, the choice of a mobile app maintenance and support company becomes critical. Hence, before you choose one, you must know the following seven factors to look for while outsourcing mobile app maintenance.
7 Factors to look for while Choosing a Mobile Application Maintenance and Support Service Company
Mobile application maintenance and support comprise an extensive set of procedures that aim to optimize the mobile app’s efficiency, maintain its competence, keep it secure, enhance the user experience, and fix bugs that affect the application’s operations. So, evaluating the mobile application maintenance partner on the following factors can help you make an informed choice.
1. The Range of Mobile Maintenance Services
Your mobile application maintenance service provider must provide all kinds of maintenance services, including emergency maintenance, perfective maintenance, adaptive maintenance, preventive maintenance, and corrective maintenance services.
Also, the provider must offer 24/7 support to ensure control over the app’s efficiency, security, and overall user experience. Make sure that the provider you’ve shortlisted offers these services to enable a comprehensive app maintenance and support proposal.
2. Keep the Application Updated with Hardware Changes
Maintaining an application also involves keeping it updated and aligning it with the hardware changes and upgrades. If your app does not upgrade or update according to these changes, it will not run on the latest handheld phones of your users. As a result, it is likely to turn redundant, and therefore, they may uninstall your app to look for another competent and upgraded one.
So, aligning the application with hardware changes is essential to retain users and user loyalty. Your prospective service provider must stay informed and updated with external changes concerning the application. The team must come up with appropriate recommendations to enable you to incorporate the required features in your application.
3. Reducing Application Downtime
While operating mobile applications, downtimes are inevitable. Hence, expecting a maintenance provider to bring the downtime to an absolute zero is an unreasonable expectation.
You must look for an application maintenance company that is efficient enough to help you bring a considerable reduction in your application downtime. The company must come up with and adhere to regular maintenance schedules to enhance the app’s functionalities, and its capabilities to restore normal functioning in the event of those unforeseen situations, or unexpected challenges.
4. Making it Compatible with the Ever-Evolving Features and Functionalities of Various OSs.
Android and iOS, the most widely used OSs, keep continually updating. These updates refer to relevant changes and upgrades to the mobile application as well. Your mobile app maintenance partner must have the necessary capabilities to deal with these upgrades, and update the mobile app whenever there’s one, making it compatible with the OSs on which it operates.
5. Improve User Experience
The mobile application is a highly dynamic and competitive space. If your app doesn’t deliver the required user experience, someone else will and take your user from you.
In this view, the service provider you choose must keep your application aligned with the latest aesthetic trends, functional designs, and other user experience elements.
6. Ensure Continual Data SecurityM
This is one of the most significant concerns, as often, your app may have a lot of confidential company and customer data. Your app maintenance partner must ensure continual data security through adherence to the latest security protocols and measures to ensure your application remains safe and secure from hackers and cyber attackers.
7. The Reputation, Credibility, and Experience of the Mobile App Maintenance Partner
Remember, your app represents your brand, and if you don’t maintain and support it appropriately, the app is likely to falter and tarnish your reputation. Given the competition, you need an experienced, reputed, and credible maintenance app partner that supports your application, and helps you keep up with your brand reputation through comprehensive maintenance application and support plans.
Do some primary research this regard by checking some online reviews and offline opinions of the company’s past and present customers. It will help make an informed choice and clarify a lot of concerns before beginning the project.
Another essential concern is scalability. Your application will grow with your business, and when it does, it may need an even larger team to look after the maintenance aspect of it. So, check if the service provider can scale up the maintenance and support team to ensure continual maintenance and support.
Fideltech – The App Mobile App Maintenance and Support Company
Fideltech is a Japan-based global IT enterprise. The company engages in a range of IT-based application solutions and services, including mobile app development, maintenance, and support.
Fideltech offers 24/7 multilingual mobile application support to its clients. It uses the latest technologies, maintenance infrastructure, and adheres to the latest security protocols to ensure comprehensive app maintenance and support the proposal. Connect with Fideltech at 03-6261-3309, or write an email at salesfidel@fideltech.com.
Ref. No- FTB08201113