How to Get Bilingual Helpdesk Support Engineers for Japan?
Japan is one of the world’s fastest-growing economies. The country remains a significant technology and electronics hub, attracting thousands of potentially promising investors worldwide. Nevertheless, despite the rapid growth of the country, Japan has a relatively low number of English speakers as against the neighboring countries. Hence, the Japanese prefer interacting in Japanese with their associates.
In this view, it is critical to hire bilingual helpdesk support engineers for Japan. Hiring expert helpdesk support engineers fluent in Japanese (and its dialects) and English gives you a competitive edge over your competitors. It helps you provide better technical support and customer service to your Japanese clientele and enable you to establish a better and sustainable connection with them.
But, how do you hire bilingual helpdesk support engineers for your Japanese clientele? Now, that’s a valid question, as conventional in-house hiring does not seem as feasible from the commercial and the technical viewpoint. You incur a lot of hiring costs, let alone the time lost in making the right choices. Fideltech, the leading IT support and language support companies in Japan, helps you explore the answer to this critical concern.
4 Factors to Consider while Japanese-speaking Bilingual Helpdesk Support Engineers
Hiring bilingual technical support staff is a strategy rather than a function, and with so much competition around, you cannot afford to let your strategy go wrong. However, to ensure you get the right bilingual staff for helpdesk support in Japan, you must have a clear understanding of your needs and consider the following factors.
1. Know why you need a Japanese-speaking Bilingual Helpdesk Support Staff
Again, reiterating that bilingual resource hiring is a strategy critical to the success of your business. Hence, you must know why you are hiring a bilingual technical support resource for your business. Besides, language is one of the best and one of the most effective mediums of connecting with your native clientele. It is an empowerment that helps your clients get the insights, assistance, and guidance they need in their language.
In this view, you need Japanese-speaking technical support experts that have aren’t just technically sound but linguistically fluent in multiple dialects of Japanese. The staff must read, write, and speak in Japanese proficiency, preferably with native fluency. Besides, the Japanese-speaking technical support staff must understand customer service and possess the capability to deliver the best customer service.
2. Conduct a Language Test
You must put your candidate through competitive language tests to confirm the desired levels of Japanese language expertise. One of the ways to conduct a language test is to do code-switching.
What is code-switching? Code-switching involves the use of two or more languages in one sentence while talking. It compels your prospective resources to use code-switching while listening and helps you gauge the resource’s linguistic skills. There exist many other types, such as a written test, a Japanese-language technical mock call, etc.
Having a linguistic resource company at disposal helps you in this regard. The company has a range of bilingual technical support experts that have customer service skills, native linguistic fluency, coupled with the technical expertise to ensure your customers get the levels of services they’ve been expecting from your company.
3. Assess the Experience of the Bilingual Helpdesk Support Engineer
Practical experience in customer service is critical for facilitating Japanese language support to your Japanese clients. Prefer resources with a considerable amount of experience in handling Japanese technical support helpdesk. Such resources know what it takes to handle Japanese customers, understand the Japanese culture, business etiquette, and, therefore, the service that works to their delight.
4.Evaluate Other Essential Skills
Japanese technical support desk is an essential part of your business team. Hence, you do not want your bilingual technical resources to work in isolation, do you? So, besides technical and linguistic skills, ensure that the resources you hire have other soft skills such as team-playing, excellent communication skills, strong interpersonal skills, listening skills, and, most importantly, patience while handling customers of varying types.
How to Hire the Best Bilingual Helpdesk Support Engineers for Japan?
With Fideltech, you’ve got two ways to hire bilingual IT support engineers for the Japanese market. It includes hiring outsourced Japanese-speaking IT support specialists or have Fideltech work as your hiring partner to help you get the best bilingual IT support engineers for your Japanese clientele.
1. Hiring Outsourced Bilingual IT Specialists in Japan
Fideltech employs a team of bilingual IT support experts native in Japan and fluent in English. Outsourcing your resource requirement and hiring Fidel’s in-house bilingual technical resources saves cost, time, and the efforts you incur in hiring in-house full-time linguistic and technical experts for your company. You get two skills in one resource and thus reduce the time required to assist the customer.
Other benefits include extensive technical expertise. Fidel employs certified technical support specialists with overall experience across various levels of IT support and incident management. So, you don’t have to train the resources on any of the two fronts. Fidel’s bilingual IT staff hits the floor much earlier than a full-time one.
2. Hire Bilingual IT Support Staff through Fideltech
If you do not prefer outsourcing your bilingual IT staff requirement and need in-house full-time resources for your company, you can still partner with Fideltech. As a leading Japan-based lang-tech company, Fideltech knows what to look for in a bilingual IT staff fluent in Japanese and English.
The team provides end-to-end recruiting services that include putting forth the hiring need, screening, interviewing, shortlisting, and onboarding the resources on a full-time or a contractual basis. Here, you save a lot of time and money in hiring resources on your own. Besides, you get the best bilingual IT helpdesk support engineers at a relatively lower cost than DIY hiring. As a result, you get the bandwidth to focus on your business.
Connect with Fideltech at 03-6261-3309 or write an email at salesfidel@fideltech.com for the best bilingual helpdesk support staff for your Japanese client.
Ref. No- FTB11201122