Stop looking for IT Support Team for Japan location – We can set it for you!
If you are a company that has recently entered or considering to venture or already operating in Japan, one of the first things you need is efficient IT support. You have the option to either develop an in-house IT support infrastructure or outsource IT support to the best IT support company in Japan. Outsourcing IT support proves better, as it helps you get the best IT support while controlling IT costs and lets your focus on your core business.
Fideltech, one of the leading IT support companies in Japan, proves an efficient and sustainable choice in this regard. The company offers end-to-end IT support for a broad array of businesses across the Japanese business space. It effectively handles a wide range of complex IT infrastructures of varying sizes. As a company looking out for the best, IT support in Japan, reading this blog will help as it discusses Fidel’s IT support services in Japan.
The Need to Outsource IT Support in Japan
Besides cost and time, maintaining IT infrastructural competence, given the dynamic nature of technology, constitutes an equally critical aspect of outsourcing IT support in Japan. You need the best IT support team in Japan that helps you maintain the health of your IT environment, ensure continual upgrades, and enables you to create value from your IT investments at all times.
Professional IT support companies in Japan employ the best IT support resources. They are well-equipped with the competencies, skills, and technical understanding of the most complex IT infrastructures. Besides, IT support companies in Japan have the necessary support tools and technologies that help you keep up with the dynamics of various IT functions and help you optimize your IT environment.
Outsourcing IT Support Services in Japan
Fideltech offers a broad range of efficient IT support services in Japan for newbies and enterprises that have established their foothold in Japan. The company’s IT support services cover every critical aspect of your IT environment, thus helping you optimize IT efficiency and achieve IT excellence in the long run.
1. IT Consulting
IT consulting forms the base of IT support. Fidel’s team of expert IT consultants help you compute the support scale and the services you require (along with their frequency). The team identifies the set of relevant tools and technologies needed by your IT environment, depending on your IT objectives and needs. Besides, the team creates a roadmap that defines your journey towards achieving IT excellence and save IT costs in the long run.
2. Onsite and Remote IT Support
Fideltech provides efficient on-site and remote IT support services based on your IT needs. The company’s on-site and remote IT support encompasses a range of sub-services that includes application management, asset management, network management, internet access, etc. Again, Fidel’s expert IT support team defines these services and scales them appropriately to provide a cost-effective and efficient IT support service proposition.
3. Vendor Coordination and Management
Every IT environment comprises various components, efficient management, which requires you to coordinate with multiple IT vendors and associates. Fidel works as a comprehensive IT support partner in Japan that coordinates with your vendors and associates on your behalf. Since Fideltech very well understands your IT support needs, it performs a range of tasks such as period vendor assessment, vendor finalization, etc.
4. Coordinating for Hardware and Software Purchase
Hardware and software purchases represent a set of crucial IT investments. In such a situation, companies require an IT support partner that helps them identify the right and relevant hardware and software for their IT needs. Fidel’s IT support team assesses your IT requirements and enables you to procure the appropriate hardware and software. Besides, the team supports you on the licensing part of these critical elements.
5. IT Systems Health Checkup
IT systems require a regular health checkup to ensure competence, efficiency, and to identify necessary upgrades. Fidel’s Japan IT support team runs a regular IT health checkup of various systems and mechanisms of your IT environment. It performs a set of critical tasks that include backup creation and management, setting up disaster management and recovery management systems, and evaluating them regularly.
6. Network and Server Support
Fidel’s network support encompasses a broad array of activities. It involves designing the network, rendering continual network support for TCP/ IP setup, including switches, router, VPN, and LAN/ WAN). Besides, the team continuously monitors your network and your server to keep it secure and safeguard it from attacks.
7. Incident and Problem Management
Fidel’s IT support specialists have extensively experienced IT professionals. They have the experience of having handled a range of routine and complex incidents. The team provides prompt and accurate incident support while ensuring 100% adherence to the SLA agreed. Alongside Fidel’s Japanese IT support experts offer expert root cause analysis over recurring and exclusive IT problems to facilitate a case-specific and sustainable solution.
8. IT Security Management
Whether you are a large-scale enterprise, or a startup looking forward to setting your foot in Japan, IT security forms a crucial aspect to safeguard your IT systems and business data. In this view, Fideltech provides multiple security enabling services, including installing and maintaining surveillance cameras, developing access-based control systems, firewall configurations, creating and enforcing security policies, and anti-virus management.
9. Business IT Support
Japan is a highly tech-based business environment, the players of which use the latest tools and technologies to ensure prompt and effective business communication. Nevertheless, setting up such business support systems, and at times, running them can prove quite challenging. With Fidel, you eradicate these challenges, as the company offers you support across multiple collaborative tools such as WebEx, Skype, emails, etc.
10. HQ Coordination
If you are a company operating through a global headquarters and branches spread throughout the globe, including Japan, Fidel’s HQ coordination service can help you coordinate with your global headquarters on recommending systems, getting approvals, thus letting you have the time to focus on your business. Besides, the support specialists also ensure IT compliance as prescribed by your headquarters.
11. Bilingual IT Support
Operating in Japan, especially when you are a foreign company trying to gain ground in the Japanese business space, can become quite challenging. You require comprehensive language support to ensure efficient and effective coordination between various internal teams and external associates in such a situation. As one of the leading localization and language support companies, Fidel offers bilingual IT support in English and Japanese.
Your search for the best IT support team in Japan ends here! Partner with Fideltech, the best IT support company in Japan and get the best value for your investments leading to a complete digital transformation of your enterprise. For details, or for an in-depth discussion with Fidel’s certified IT support specialists, 03-6261-3309 or write an email at salesfidel@fideltech.com.
Ref. No- FTB11201121