Finding IT support engineers for Japan? – Its Best to Hire Bilinguals
Running a business in Japan has its distinct challenges that every company, no matter whether a startup or an established enterprise, has to manage. To deal with something unique, you need to do something that helps you overcome the challenges. Language is one of them. It requires you to hire bilingual professionals that handle their core responsibilities and at the same time, ensure seamless communication through native Japanese proficiency.
Japan is a non-English speaking country. Despite the technological advancements, and the country’s progress throughout, you won’t find as many English speakers in Japan. Hence, a Japanese, even today, prefers speaking to someone who speaks Japanese on the other end. Now, when it comes to hiring Japanese-speaking bilingual professionals, most of them think of building a Japanese-speaking front-end support. But that’s not enough!
Other verticals, such as sales and marketing, human resources and IT also require comprehensive bilingual support to create an uninterrupted communication environment, wherein things are well-explained and therefore well-understood. Your IT department is among the many critical business areas where you need bilingual IT support engineers to provide the best customer service and user resolutions in the users’ native language.
So, if you are about to hire technical support engineers for your Japanese venture, do not employ unilingual IT professionals. Instead, recruit bilingual IT support specialists to ensure user satisfaction, deal with your IT associates and vendors better. Also, if you want to hire technical support engineers for your clients, recruit bilingual ones. But, how and from where do you hire the best bilingual tech experts? Here’s the answer.
Bilingual IT Support Engineers – Skills and Job Description
IT support engineers play a crucial role in ensuring the overall health and well-being of the IT environment. They are mainly responsible for installing and maintaining computer hardware and software systems. Their roles and responsibilities may vary to some extent from company to company, and their names too may differ. For instance, some call them tech support specialists, application support engineers, and names alike.
As critical resources of the IT department, and those of the organization in entirety, bilingual technical support engineers are expected to have skills such as stress management, time management, problem-solving and result-oriented approach, creative and innovative thought process, along with other skills such as excellent bilingual communication skills (precisely Japanese in the Japanese business environment) and many others.
Besides, they are also expected to have a certain level of understanding of customer service and its significance. They also must have excellent organization skills to ensure the solutions they are documented appropriately, and available for reference in the future. Alongside, bilingual tech support engineers must have strong analytical skills to identify trends in IT incidents and communicate them with solutions to the management.
Bilingual IT Support Specialists – Job Description
- Set up and install new computers, software and network
- Maintain hardware and software inventories
- Set up user-profiles and accounts on the network
- Respond to the technical needs of users relating to software and computers, over email and phone
- Manage patches
- Install and configure operating systems, software applications, etc.
- Manage backup servers in the event of data loss.
- Diagnose and fix network problems
- Resolve hardware and software concerns
- Record faults and issues along with solutions to create a future reference
- Bilingual coordination with project managers, and other elements of the IT ecosystem in Japanese and English as and how required.
Why Hire Bilingual Technical Support Professionals? Industries Hiring Japanese-Speaking IT Support Specialists
What if you speak only French, and you call up a technical support desk that doesn’t speak your language? You will either insist for a French-speaking IT specialist, an interpreter or ask someone to handle the call for you. Annoying, isn’t it? Well, that’s precisely why you need to hire bilingual IT support professionals in the modern context. And, when it comes to Japan, you cannot do away with hiring Japanese-speaking technical specialists.
In Japan, the majority of the people speak only Japanese. Hence, you cannot let a unilingual, perhaps, an exclusive English-speaking tech expert to handle your Japanese users and customers. To help them out, and render the best technical support in Japan, you need an IT support professional who speaks Japanese! By hiring the best Japanese-speaking IT tech experts, you won’t just provide excellent customer service, but leverage Japanese to connect with the Japanese and strengthen your market position.
Some of the industries hiring bilingual IT support specialists include the pharmaceutical industry, eCommerce sector, automobile industry, manufacturing setups, the banking sector and many others.
How and Where to Hire the Best Japanese-Speaking IT Support Engineers for Japan?
So, where you do hire the best Japanese-speaking technical support staff for your business unit in Japan? The answer is Fideltech. Headquartered in Japan, Fideltech is a leading service and resource provider. Fideltech provides the best bilingual IT professionals for a wide range of companies in operating their businesses in Japan. Fideltech facilitates the best bilingual IT support experts in the following two ways.
1. Hire Fidel’s Inhouse Japanese-Speaking IT Network Engineers:
Fideltech employs a vast pool of bilingual IT resources. With Fidel, you hire its inhouse resources on a remote or onsite basis, depending on your needs. The IT professionals remain on Fidel’s payroll. So, you do not have to manage employee salaries or administration costs. Besides, you can scale the support team whenever you need.
2. Choose Fideltech as your Hiring Partner:
You can partner with Fideltech as your resourcing hiring partner, wherein Fideltech helps you hire the best bilingual technical support experts. The company provides end-to-end hiring assistance and enables you to onboard Japanese-speaking IT resources on a full-time or a contractual basis, based on your preference and needs.
Why Choose Fideltech to Hire the Best Bilingual Japanese Technical Support Professionals?
Fidel has been in the IT resource and service domain for over a decade and has kept evolving with time. As one of the leading language support companies as well, Fideltech not only provides the best Japanese technical support professionals but offers a few practical benefits.
It includes scalability (increasing or decreasing the support team based on your needs), the flexibility of resources (onsite and remote team, depending on your support needs), quality of resources (technical specialists with native expertise in Japanese), and affordability. Partnering with Fideltech relieves you from the hassles of bilingual IT hiring, and creates bandwidth that enables you to focus on the core strategic aspect of your business.
Talk to Fidel’s experts at 03-6261-3309 or write an email at salesfidel@fideltech.com for a detailed discussion on your bilingual IT staff requirement in Japan.
Ref. No- FTB12201125