The Role of ServiceNow in Streamlining Business Operations

Contemporary entrepreneurs face myriad operational and transformational challenges, dealing with which is daunting and could deviate their focus from the core business. Relying fully on conventional technologies doesn’t help anymore. Amidst the dynamic business environment, enterprises need one-stop technologies and platforms that help them deal with problems effectively and foster operational efficiencies.

Thanks to ServiceNow, a comprehensive platform that addresses many operational challenges! ServiceNow, as you would already know, is a rapidly growing cloud-based workflow automation platform. It plays an instrumental role in enabling enterprises to streamline business operations and enhance operational efficiency.

This blog can prove useful to everyone looking to switch to ServiceNow, as it discusses essential aspects of its role in improving business operations.

5 Areas Where ServiceNow Plays a Crucial Role

From workflow automation to increased scalability, these five areas significantly define and determine the critical role ServiceNow plays in streamlining business operations.

1. Process Automation

Automation is on a continual rise. And why not? When business owners can automate their processes, they get more time to focus on their business’s strategic aspects.

For instance, let’s consider ticket generation for an incident. Manually, let’s say it takes around a couple of minutes for the support specialist to generate a ticket number. But automating it can help do it in a few seconds by ensuring an automatic population of details and creating a unique number. Imagine the number of person-hours saved every day and the subsequent potential increase in productivity!

2. Increased Security

ServiceNow places security at the center. It is a highly secure cloud-based workflow automation platform trusted by thousands of companies of varying sizes. It allows companies to configure permissions, based on which users will be given or denied access to a particular file, dataset, etc. In addition, factors like two-factor authentication and regulatory compliance further define ServiceNow’s elite security proposition.

With robust security, companies can focus on other aspects like improving business operations, value, enhancing customer service, etc.

3. Self-Service Portal

Having a self-service portal helps reduce dependence on the technical support team. Employees can resolve or troubleshoot many issues themselves through extensive technical guides.

Additionally, they can raise tickets, get answers to their basic questions, etc. Self-service portals can expedite troubleshooting or assistance and help users do something in seconds, which otherwise might take 15-20 minutes or more if attended by the already overwhelmed technical team. These factors can reduce overall downtime and help increase the number of productive moments.

4. Seamless Communication

ServiceNow eliminates the need to answer repetitive and basic user queries. The platform has integrated chatbots that attend to user queries, especially when support staff is busy or unavailable. It offers intelligent dashboards featuring voice assistants and bots that ensure seamless and accurate handling of user queries.

In addition, AI-powered dashboards send automated alerts helping users get real-time status of their requests. These features save time and effort spent calling the support team and requesting it to check the systems and respond to the request.

5. Increased Productivity

One of the most significant purposes of automating business operations is to increase productivity. ServiceNow precisely serves this purpose. It automates various repetitive tasks and simplifies complex workflows, saving much of the user’s time. Users can focus on contributing more value toward business growth, performance, and strategy. Besides, it allows companies to track employee performance and maintain a centralized record.

Get the Most from ServiceNow with FidelTech!

Deploying ServiceNow alone wouldn’t help you make the most from it. You’d need certified ServiceNow experts to assist you in every aspect, including consulting and deployment to maintenance and upgrades. FidelTech can prove a valuable partner.

We are certified ServiceNow partners in Japan with extensive expertise and experience providing ServiceNow support to companies of varying sizes and from various business domains. Please email us at infofidel@fideltech.com to learn more about our ServiceNow support.

Ref. No- FTB07231135