ServiceNow Reseller Partner
Fidel stands out as a provider of ServiceNow solutions in Japan, offering unparalleled expertise and support to optimize your business processes
Fidel is an authorized ServiceNow Reseller and Implementation Partner in Japan. If you are considering Digital Transformation of your legacy systems, ServiceNow is the ideal solution. It is the ideal solution for big as well as small organizations. We can provide ServiceNow licenses after carefully studying your requirements.
Fidel stands out as our engagement can start with a study and consultation about the right ServiceNow installation for your needs. Our expertise allows us to deliver exceptional value to businesses looking to transform their digital operations. We focus on providing tailored solutions that align with our clients’ strategic objectives, empowering them to maximize the potential of the ServiceNow platform.
Our team of experts is well- qualified to understand and automate your organization’s digital services and processes. By streamlining workflows and enhancing efficiency, we help businesses gain a competitive edge in today’s fast-paced digital landscape.

Expertise in ServiceNow Solutions As a Best ServiceNow Partner
As a ServiceNow reseller partner, Fidel specializes in helping clients adopt various ServiceNow solutions tailored to their unique business needs. Our comprehensive service offerings include:
App Engine
Application Portfolio Management
Customer Service Management
Field Service Management
Hardware Asset Management
Human Resources
ITOM Visibility
ITSM Standard
Software Asset Management

What Sets Fidel Apart As a ServiceNow Services Partner
Here are the key reasons why Fidel is the right choice for your ServiceNow journey:

Strong Japanese Market Expertise
Fidel’s deep understanding of the Japanese business environment sets us apart as a ServiceNow partner in the region. We have extensive experience working with Japanese companies, which allows us to provide solutions that are not only technically advanced but also culturally and operationally aligned with the specific needs of the local market.

End-to-End Service
At Fidel, we offer a comprehensive, end-to-end approach to ServiceNow implementation. Our services encompass every stage of the journey, from the initial assessment and planning to deployment, customization, training, and ongoing support. This holistic service model ensures that businesses have a seamless experience throughout the entire process, with a single point of contact to manage all aspects of their ServiceNow solutions.

Bilingual Language Support
Effective communication is crucial for the success of any project and Fidel understands the importance of providing clear, bilingual support in both Japanese and English. Our team is fluent in both languages, ensuring that we can cater to the needs of Japanese-speaking clients while also interacting seamlessly with global stakeholders. This bilingual capability helps bridge communication gaps, reduces misunderstandings and ensures that all project requirements are clearly understood and met.

Flexible ServiceNow Engagement Model
We offer a flexible engagement model tailored to fit different project requirements, whether it’s a full-scale deployment, specific module customization, or ongoing managed services. Our adaptable approach ensures that organizations can leverage ServiceNow solutions in a way that aligns with their timelines, budgets, and operational goals, providing them with the agility to scale and optimize their platform as their business evolves.
Transform Your Business with Fidel and ServiceNow
Whether you are looking to improve IT service delivery, optimize field operations or transform customer service, Fidel has the knowledge and capabilities to guide you through every step of your ServiceNow journey. Our commitment to excellence ensures that our clients receive the highest quality of service and support, driving sustainable business success.

ServiceNow Partner Insights
Get in Touch with Fidel – an Authorized ServiceNow partner Japan
Fidel is an authorized ServiceNow Partner in Japan. For more information and to connect with Fidel, please reach us at: salesfidel@fideltech.com.