Fidel websites and cookies
This Privacy Notice explains why and how Fidel Softech and its group companies (“Fidel”) over our website, desktop and mobile Apps collect and process your Personal Data. Fidel is the Data Controller for Personal Data collected through its websites.
Fidel’s objective is to provide our visitors with a quality online experience whilst safeguarding your privacy.
Fidel websites and cookies
The cookies we use allow us to see:
- The Internet domain and Internet Protocol (IP) address from which you access our website;
- The type of Internet browser and the operating system of the computer you use to access our site;
- The date and time you visit our site;
- The pages you visit on our site;
- The pages you shared on social media and to which social media network;
- If you linked to our website from another website, the address of that website;
- If you were referred to our website from a search engine, the address of that website and the search term you used to find us.
Applicability and Acceptance
When you first visit a Fidel website a Privacy Message notice appears informing you Fidel will process your personal data. By proceeding to use the Fidel website you have expressly agreed to “Fidel Privacy and Cookies Policy”, processing your personal data and have agreed to the terms of this Notice.
Children under the age of 16 may visit our website. Any visitors to our websites aged 16 or under, must get your parent or guardian’s permission before you provide any personal information to us. Users without this consent are not allowed to provide us with personal information.
Personal Data is data you would recognize such as your name, date of birth and address but also any data from which you can be personally identified. We ask you to provide some Personal Data and we also automatically collect some of the Personal Data when you register on Fidel website and when you visit pages on our websites. This list describes the types of data we collect from you and process:
Email address, phone number, mobile telephone number and IP address;
Data we use to verify your identity username, passwords and answers to any security questions.
The above list is not exhaustive but gives you a general picture. As technology develops more data may be collected automatically from your use of our sites. If we have to ask you to provide more Personal Data we will explain why when we ask for it. We may receive information about you from other sources. We work with third parties, (for example, sub-contractors and marketing companies) and may receive Personal Data from them about you.
Why we collect your Personal Data?
Fidel uses the Personal Data you provide:
To provide you with the information, products and services that you request from us;
If you enter into a contract for Fidel to provide products or services to fulfill our obligations to you, bill you and process the payment;
If you enter into a contract with Fidel to provide products or services to Fidel to fulfill our obligations to you, pay you and process the payment;
Provide an enhanced and personalized user experience when visiting our websites to ensure that content from our site is fully accessible and presented effectively for your computer and you;
Administer your user account and keep you informed about changes or developments to the websites or our services; and
Provide you with information by post, telephone, fax, SMS or by email about other goods and services we offer that are similar to those that you have already purchased or enquired about, include you in marketing campaigns for products or services which we consider relevant to you.
Fidel uses the Personal Data we automatically collect:
To enable you to participate in interactive features of our sites;
To ensure that content is presented in the most effective manner for you and for your computer;
Maintain the security of our sites and services;
Deliver relevant advertising to you about our products and services and measure the effectiveness of our marketing; and
Administer our sites through data analysis, testing and support
Disclosure to Third Parties
We may share your Personal Data:
With any member of our group, this means our subsidiaries, our holding company and its subsidiaries
With organizations we engage as agents or sub-contractors to perform functions on our behalf such as sending customer communications, analyzing data, providing marketing assistance, processing payments and providing customer service. They will have access to Personal Data needed to perform their functions, but may not use it for other purposes;
If Fidel sells any business or assets, in which case we may disclose your Personal Data to the prospective buyer of such business or assets and your Personal Data may be one of the transferred assets;
If Fidel is acquired by a third party, in which case you’re Personal Data will be one of the transferred assets;
If Fidel enters into a joint venture with another business entity, in which case we may disclose your Personal Data to the other business entity;
To address security or technical issues and
If we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our legal rights. This includes exchanging information with other companies and organization for the purposes of fraud protection and credit risk reduction.
The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Union (“EU”) and European Economic Area (“EEA”). It may also be processed by staff operating outside the EU and EEA who works for us or for one of our suppliers. By submitting your information, you agree to this transfer, storing and or processing. We will take all steps reasonably necessary to ensure that your information is processed securely. Unless required to do so by law to law enforcement or regulatory agencies or by an order of a Court, or to detect or prevent fraud or to address security or technical issues we will not otherwise share or distribute any of the information you provide to us without your consent.
We will not sell trade or rent Personal Data to unaffiliated third parties except if we have obtained your express permission.
Fidel processes your Personal Data either to perform our contractual obligations with you or for legitimate interests associated with the delivery of our business, including sale of products and provision of the services offered on our websites. We may also specifically ask for your consent for processing of your Personal Data in some cases.
We will retain your information for a reasonable period or as long as the law or regulations requires.
You are in control of the Personal Data Fidel processes and you can:
If Fidel has obtained your consent to processing your Personal Data withdraw your consent at any time;
Request confirmation your Personal Data is being. Fidel will respond to any request to the extent required by law and may charge a reasonable fee as provided by applicable law;
Obtain rectification of any inaccurate Personal Data;
Obtain the erasure of any Personal Data as provided by applicable law and Fidel will erase unless required or entitled to preserve the Personal Data;
Request Fidel to temporarily restrict its processing of your Personal Data while we are investigating a complaint you have;
Object to processing by Fidel as provided by applicable law including profiling of you; and
Object to your Personal Data being used for direct marketing services to you.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it or you want Fidel to stop processing your personal data you can inform us of your request by emailing your request to privacy@Fideltech.com.
We will comply with all lawful requests but can refuse such requests in certain circumstances which you will be informed of if they apply.
How Fidel protects your information
Fidel and its subcontractors will maintain appropriate security procedures and practices to safeguard the product and your data against unauthorized access and to maintain the confidentiality of your data in accordance with the applicable law. We employ strict physical, electronic and administrative security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. The data may or may not be encrypted when in transit between your device and the Fidel system and our product is hosted in a third party data Centre with industry leading security.
The Internet is an inherently open and insecure means of communication; any data a user transmits over the Internet may be susceptible to interception and alteration. Fidel makes no guarantee regarding, and assumes no liability for, the security and integrity of any data you transmit over the Internet, including any data transmitted via any server designated as “secure”. You should not have an expectation of privacy in any content, including accounts of files transmitted through the internet.
No website can be completely secure. If you have concerns your Fidel.com account may have been compromised please contact Fidel using Contact below.
Governing Law and Jurisdiction
The law which governs this Notice and all disputes arising under it is Indian law. All disputes of whatsoever nature including failure to perform and performance shall be determined by the court in Pune, India jurisdiction only. Fidel and its group websites are only under Pune Jurisdiction.
If you are unhappy with the way Fidel is processing your Personal Data please stop using Fidel and its group websites immediately and contact the Privacy Officer, using the Contact Details below.
Email at: privacy@Fideltech.com
Postal Address: Fidel Softech Pvt. Ltd.
‘The HUB’, Lane No. 6, North Main Road,
Koregaon Park, Pune-411001 (MS). India.