ITSM ServiceNow Services

ITSM ServiceNow Services

ITSM ServiceNow Overview

IT Service Management is about digital transforming IT on the enterprise level. ServiceNow’s IT Service Management is delivered on one, cloud-based platform. Your organization can leverage the ITSM to realize end-to-end digital transformation for your IT infrastructure.

The modules of the ServiceNow IT Service Management suite either embody ITIL processes or provide productivity tools for your IT team. If you have trouble choosing the set of features to implement in your organization, you can consult our 4-level ServiceNow implementation model and set your eyes on the functionality you need.

ServiceNow ITSM Modules


Incident Management

The object of Incident Management is to restore normal service operation while minimizing impact to business operations and maintaining quality.


Problem Management

ServiceNow Problem Management helps to recognize the cause of an error in the IT infrastructure, reported as occurrences of related incidents.


Change Management

The ServiceNow Change Management application presents a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services.

Request Management

Request Management

Agents usually access request records as they resolve requests and correspond with the submitters. They can also obtain built-in reports to see information like the number of active or unassigned requests for an SM application.

Service Catalog

Service Catalog

With the ServiceNow Service Catalog application, create service catalogues that present your customers with self-service opportunities. Customize portals where your customers can demand catalogue items such as service and product offerings. You can also standardize request fulfilment to guarantee the accuracy and availability of the items in the catalogues.

Service Level Management

Service Level Management

The Service Level Management (SLM) application supports to gather service requirements as well as monitor and report with regards to recognized service levels (SLAs). SLM can be utilized across the organization in departments such as HR, Facilities, and IT.

Advantages of ServiceNow ITSM

  • Enhance the service experience
  • Consolidate IT services
  • Improve IT productivity
  • Gain visibility into processes and services
  • Provide mobile connectivity

Why Choose ServiceNow for ITSM

  • Smooth and customizable use of users request
  • Sizable improvement in internal user satisfaction rates
  • Cleaner audits among fewer compliance violations
  • Elevated business velocity as a result of accomplishing service requests more promptly and easily

Who should use ServiceNow for ITSM?

  • IT Industry
  • Automotive Industry
  • Healthcare Industry
  • Manufacturing Industry
  • E-Commerce Industry
  • Finance Industry
  • Government Industry
  • Education Industry
  • Telecommunication Industry
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